About privacy policy

This privacy policy (" rules ") explain how Ljekarna Salus (Processing Manager) collects, uses and manages your personal information. Salus Pharmacy is committed to protecting and respecting your privacy. Please read these policies carefully to understand why and how we collect your personal information and how it will be used.

In terms of personal information we collect, Ljekarna Salus is the "processing manager", that is, the one who determines the needs   and the means by which personal information is processed.

If you would like to contact us regarding this policy or your personal information, please use the following contact information:

Company name: ZU Ljekarna Salus

Adresa: Miroslava Krleže 48, 42000 Varaždin

Phone number  : +385(0)42206332

Email : info@ljekarna-salus.hr


How and when we collect your personal information?

We collect your personal information when necessary to meet your consumer needs or for the needs of our business (eg when you purchase or order products and / or services from us, when you register on our website, when you contact customer service, when you subscribe to our newsletter when you fill out our survey or provide feedback on our goods and services, etc.).

We generally collect personal information directly from you, when you order certain products or services, or fill out a specific form, or when we collect information observation.

More information on the situations and circumstances for collecting your personal information can be found below in the section  What we will use your personal information for. Remember this is information about potential uses of your personal information that you may encounter when you visit our stores and websites, make a purchase with us, or use our services. In each of these cases, you will also receive clear additional information about the purpose of the data processing, and in some cases we will also need your explicit permission to process it.

We do not use your personal information for marketing purposes unless we you do not say that you agree. If you would like us to send you details of our products, services, offers and promotions, please subscribe to the newsletter.

What information we collect directly from you?

Typical categories of information we collect from users are: name, address, date of birth, gender, preferred language, billing address, shipping address, financial information including credit, debit card information, or other payment information you provide when filling out forms at web sites, or when you communicate with us by phone or email, your purchase history of products and services, and any additional information you choose to voluntarily share with us.

When we collect information through observation, we do so in accordance with the law provisions, or in duly justified cases to ensure the personal safety of you and your coworker, protect yours  property   and to increase the security of your and our IT systems or mobile phones.

What privacy rights you have?

Please note that you are entitled to at any time   to request the following:

To give you access to your personal information

You can ask what personal information we use, and you can also request access to that personal information. You have the right to know the purpose of the processing, what categories of your personal information we hold, the bodies or categories of bodies with which we share your personal data, the retention period of the data, as well as the source of the data in case the data is indirectly collected.

To provide you with a copy of the personal information we hold

You can contact us if you would like a copy of some or all of the personal information we hold about you.

Ask for correction of incorrect information

We want your personal information to be accurate and up-to-date. You may ask us to correct or remove information that you believe to be inaccurate or out of date.

Request deletion of personal information

You may request that we stop processing or even request the deletion of personal information about you that we hold. If we need your personal information to perform a contractual obligation to you,   Ljekarna Salus may cease to be capable of performing such contractual obligations. Also, if your personal information is needed in order to fulfill certain legal obligations (eg tax obligations), your request may not be able to be fulfilled.

Restricting access to your data (to us and / or third parties) in certain processes or in full

If you want to contest the accuracy of the data, or we no longer need personal data for processing purposes, but you need them to establish, execute or defend legal claims, or have objected to processing on a basis that the processing manager deems legitimate, you have the right to request a restriction of the processing of personal data.

File a complaint the way we use your information

Remember that you have the right to object to the processing of personal information based on the legal basis that   the processing manager considers it legitimate.

Require the transfer of data to another processing peer (transfer of rights)

If processing is based on your consent or is done by automatic means, you have the right to ask the processing manager to transfer data to another processing peer.


To exercise any of the above rights, please use   contact information from the section   about privacy .

If you are not satisfied with how we collected or used your personal information, you can file a formal complaint with the Personal Data Protection Agency.

Where your personal information is stored?

We keep personal information we collect about you in a safe environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual.

Some data is still stored in paper form, but we tend to digitize all the personal data we process. The processed data is stored on the premises of the processing manager and IT systems, but sometimes the data is stored on the servers of our trusted service providers  (trusted service provider).

Does Lekarma Salus exchange information with third parties?

Privacy is   important, so we will never share your personal information with third parties except for the purposes described in this policy.

As you know,   we work together with other companies. This means that we sometimes share your personal information with our trusted partners, using secure IT systems. When we do so, the data is transferred to servers located in the EU or in the country providing an adequate level of protection in accordance with EU legislation..

In addition, we may provide your personal information to our trusted partners who maintain our IT system or provide services on behalf of the processing manager. For example, for marketing, finance, advertising, payment processing, delivery and other services in and out of the store. However, these service providers are obliged, under the relevant agreements, to use the information they have been entrusted with only in accordance with our guidelines and solely for the purpose we have strictly specified. We also oblige them to adequately protect your information and to treat it as a business secret.

In some cases, our partners providing services on behalf of or for Ljekarnu Salus   can process your data outside the European Union. However, the contracts we enter into with such entities oblige them to treat your information with special security measures in accordance with the regulations in force in the Member States of the European Union.

How long will we keep your personal information?

We will not keep your personal information longer than the time period required for the data to be fulfilled for the purpose of using it. More information on retention periods   of certain types of data is in the section   what we will use your information for? 

what we will use your information for?

We may use your personal information in several different ways, mainly to fulfill our contractual obligations to you, but sometimes to enhance your shopping experience, direct marketing or for security reasons.

Processing orders and providing services

When you make a purchase through   of the Website, as the case may be, we may ask you to provide certain personal information that is required to properly process your purchase. This situation will happen especially if you decide to use one of the services, such as delivery, when purchasing our products. Also, to process your order and ensure that personal and financial information is accurate, we use trusted third party payment systems to ensure that your payment is secure and that your information is not used for fraud. If you wish to pay for goods and services on the Internet, the processing manager will require payment related information, including credit or debit card number, card expiration date, CVV number, and billing address.

To ensure that the products and services you purchase with us are delivered to the correct address, we share your personal information required to provide certain services with trusted external partners (e.g., your name, shipping address, and delivery messages you provide - such as age days you want to receive delivery).

Customer service – Office

If you contact our customer service office (request a product refund or are dissatisfied with the service, etc.), or through any other means of communication available to you, we need your contact information to resolve the issue you are addressing. The information you provide to us will only be used for this purpose. In certain cases, we will use third party services to which we entrust your information only to the extent necessary to resolve your case (eg authorized repair services, etc.). In this case, they can be IT system vendors that the processing manager collaborates with and can be part of the technical support.

You can also contact the processing manager in the office or by phone. When you contact us or buy from us  by phone, the processing manager processes your information, such as: first and last name,  address, shipping address, telephone number and e-mail address. You provide this information voluntarily. Failure to give them may result in an inability to complete an order or delivery.

Ljekarnaonline.hr Web page

Your data  can also be collected on a visit   processing manager website. The information will only be processed for specific purposes, which we will notify you the moment you visit the processing manager's website (eg to conduct an online sale, to save the shopping list you have created,  itd.). In  if you do not want your information, all or specific, & nbsp; collected for this purpose you may restrict their use or disable their use altogether.


To maintain the site and ensure its functionality, the processing manager uses a technology commonly known as "cookies". A cookie is a small text file that is stored on your computer or mobile device when you visit a specific website. With a cookie, the site remembers your actions and preferences (such as login, language, font size, and other desired display preferences) over a longer period of time, so you do not need to re-enter them each time you return to the site or browse its various pages. Cookies may be temporary or permanent, such as JavaScript or Flash technologies. Thanks to cookies on our site you can search without any problems and you will be shown   results that are relevant to you.

We use the following cookies:

1) temporary user input cookies (session-id) ili permanent cookies limited to a few hours in some cases,

2) authentication cookies, used for authentication services, for the duration of the review,

3) user security cookies used to detect abuses of limited duration,

4) multimedia cookies, such as flash player cookies, for the duration of the review,

5) cookies enable loading, during the review,

6) permanent cookies to customize the user interface for the duration of the review (or slightly longer),

7) third party cookies to share social network plugins for logged in social network members,

8) social network plugin cookies intended for monitoring,

9) third party promotional cookies

10) analytical cookies.

You can access cookies stored on your computer when you visit our website or open the e-mail we will send to you. If you would like to delete cookies already on your computer, please refer to your browser for instructions and click on the "Help" menu.

We process cookies only with your consent. You may accept, partially accept or decline the use of cookies, just check the settings in your browser. However, please note that some features of our site may not function without cookies. Seeking consent, we will outline the purpose for which we will process this type of information and inform you of your rights.

Možete pronaći više informacija o kolačićima  in the Cookies Policy.

Other websites

Ljekarnaonline.hr  the site may contain links to third-party sites.

These policies only apply to this website, so when linking to other websites, we encourage you to read their privacy policy.


Ljerana Salus would like to send you information about our products and services for which & nbsp; might be interested. However, we are only allowed to send marketing material if you choose to do so and give us consent. Please note that even if you have agreed to receive our marketing messages, you may at any time opt out of receiving marketing messages. If you no longer wish to be contacted for marketing purposes, please select this option at the end of our marketing message (e-mail / newsletter) or mail us at info@ljekarna-salus.hr .

These privacy policy changes will take effect

These rules take effect   May 25th 2018., and will be posted on the website.